Frequently Asked Questions
Everything you need to know about our mechanical keyboards and accessories.
What is the difference between hot-swappable and non-hot-swappable versions?
Hot-swappable keyboards allow you to change switches without soldering, making it easy to customize your typing experience. Non-hot-swappable versions have switches soldered directly to the PCB.
Do Keychron keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. They include a physical toggle switch to swap between layouts and come with dedicated keycaps for both Mac and Windows.
How long does shipping take for international orders?
Standard international shipping typically takes 7 to 15 business days. Please note that customs clearance in your specific country may impact the final delivery timeline.
What is your return policy?
We offer a 7-day return policy for products in original condition and packaging. Please note that customers are responsible for return shipping costs unless the item is defective.
How do I update the firmware on my keyboard?
Firmware updates can be downloaded from our official website. Ensure your keyboard is in 'Cable' mode and connected via the provided USB-C cable before starting the update process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.